How can we help?

We offer free returns and you always have 14-days right of return. Try your product to see that it suits you, but remember that the product must be returned with original packaging and all labels. Once we have received the item back and found that it is not damaged, we will refund the amount you paid.

• How should I wash and take care of my cashmere garments?

  With proper care and the right storage, your garments will last longer. In our cashmere care guide, you can read about washing and drying advice, storage, and how to handle pilling.

• How do I remove fuzzballs and pilling?

  Pilling is perfectly normal for cashmere garments and not a sign of poor quality. In each order, we include a cashmere comb that you can use to remove pilling. Carefully stretch the garment and gently comb in the same direction as the direction of the fibers. The fuzzballs will gradually decrease over time and you will find that the garment becomes even softer.

• How do I prevent moth holes?

  Store your garments in the storage bag in which they were delivered. On our hangtags, there is a cedar ball that you can put in the storage bag with your garments. Over time, the natural fragrances from the outer layer of the wood decrease. You can then sand the wooden ball using fine sandpaper so it regains its scent and helps to keep moths away.

• How do I know which size to choose?

  You can find our size guide on each individual product page. If you are still unsure which size to choose, you are welcome to contact our customer service and we will help you.